Client satisfaction is very important to Focus Fitwear. As a result, we have outlined our return policy below.
You MUST contact Focus Fitwear by phone or email within 7 days upon receiving the item for a return/exchange. All returns/exchanges should be completed within 14 days of receiving the item. Once we assess your request for return/exchange, a Return Merchandise Authorization (RMA) number will be issued via the client’s email. NO returns/exchanges will be processed without a RMA.
About Returns and Exchanges
Focus Fitwear only accepts returns/exchanges on products with standard sizes (X-Small, Medium, Large, X-Large) and standard colors (deep navy, black, red and royal blue). If you are not satisfied with your purchase, Focus Fitwear will exchange your item for another selection. Should the new item be priced differently from your original purchase, we will reimburse you accordingly.
All items returned must come in original condition with the original packaging and labels. Before purchase, we request that you confirm your corresponding size with our chart of standard measurements.
NO returns will be accepted on custom-made items. Please understand that our specially tailored clothing requires considerable time and craftsmanship efforts and has been made specifically for the person seeking a perfect fit or color.
Your Focus Fitwear apparel will be made using the colors you specify. The colors of fabric may not always be an exact match to the colors as seen on your monitor, so it is recommended to ask for a sample swatch of fabric before confirming your order.
Only items with a manufacturing error in tailoring will be accepted. To ensure your satisfaction, contact us and we will work with you for any necessary alterations.
About Damaged Items
Focus Fitwear strives to package its products accordingly so that they arrive in perfect condition. If there is any obvious damage to the box upon delivery and you suspect the product has been affected inside, refuse the package and contact us immediately. Should you suspect any damage after opening your product, contact us immediately for corrective action.
About Shipping for Returns and Exchanges
Focus Fitwear ships all orders via USPS with delivery confirmation. Once a request for return/exchange has been processed, a shipping label will be sent via the client’s email. All items shipped for return/exchange should include original packaging and labels.
Standard sizes and standard colors of shorts, skorts, capris, May be returned or exchanged within 7 days of receiving the order.
Standard colors for shorts are black, and deep navy, royal blue and red.
Standard Short sizes are XS – XL
Standard Short inseams are 5”, 7”, 9”
Standard Skort inseams are 5”
Standard Capri sizes are XS – XL
Claims for damaged or defective goods must be made within 7 days of receipt.
If embellished items have been improperly decorated or personalized, notify by email Focus Fitwear immediately within 7 days so that appropriate corrective adjustments can be made.
Worn or altered garments are not returnable.
About Sample Package
We will gladly send you up to 6 samples to try out and size before your order. A credit card is required in order to ship samples. When ready to ship back samples Focus Fitwear will send via email a return label. Please note that samples must be returned in new condition, unworn, unwashed with original tags and packaging.
All prices are in USD.